Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@ourbeautyworld.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like personal care goods (such as beauty products). We also do not accept returns for used products.

Please get in touch if you have questions or concerns about your specific item. 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please get in touch with us at info@ourbeautyworld.com.

Thank you for shopping at Ourbeautyworld. We want you to have a satisfying shopping experience, and we understand that sometimes you may need to return a product. To ensure a smooth and hassle-free return process, we have established the following return policy:

1. Returns Eligibility:

• On sale products ARE NOT AVAILABLE TO RETURN/REFUND (does not apply to damaged or defective products)
• Our return policy allows you to return the purchased product within 7 days from the date of receipt.
• To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as when you received it.
• Certain items, such as perishable goods, gift cards, and downloadable software, are exempt from being returned.
• The customer will be responsible for paying for the shipping back to us because we offer free delivery for all orders (this does not apply to damaged or defective products)

2. Return Process:

• To initiate a return, please contact our customer support team within 7 days of receiving the product. You can reach us via email, phone, or through our website’s support chat.
• Provide the order details, including the order number, product name, and reason for the return. Our customer support team will guide you through the return process.
• Please ensure that the product is securely packaged to avoid any damage during transit.

3. Refunds:

• Once we receive the returned product and verify its eligibility, we will initiate the refund process.
• The refund will be issued in the same payment method used for the original purchase.
• Please note that any shipping charges, including return shipping fees, are non-refundable unless the return is due to an error on our part.

4. Exchanges:

• If you wish to exchange the product for another item, please contact our customer support team. They will assist you in finding an alternative product and guide you through the exchange process.
• In case there is a price difference between the returned item and the new item, you may be required to pay the additional amount or receive a partial refund, depending on the circumstances.

5. Damaged or Defective Products:

• If the product you received is damaged or defective, please contact our customer support team immediately. We will arrange for a replacement or offer a full refund, including any shipping charges.

6. Non-Returnable Items:

• Certain items are non-returnable for hygiene reasons or due to their nature. These may include but are not limited to:
• Personal care products
• Used products 
• On sale products